Frequently Asked Questions

Products and fit

What kind of shirts does Oakwell use?

Oakwell tees are printed on the Comfort Colors 1717, a substantial 6.1-ounce garment-dyed tee made from 100% ring-spun U.S. cotton. It has a soft-washed feel and a relaxed unisex fit.

How do Oakwell tees fit?

The Comfort Colors 1717 is sold as a relaxed unisex blank, but our physical size L samples measured smaller than the published chart and fit closely through the shoulders and arms. Size up if you prefer a roomier fit, and check the measurements on each product page before ordering.

Will the color look exactly like it does on my screen?

Garment-dyed shirts can vary slightly in shade and finish. Screens, photography, and lighting can also affect how colors appear. Small variations are part of the garment's character and are not necessarily defects.

How should I care for my tee?

Wash it cold, inside out, with like colors. Use a gentle cycle and non-chlorine bleach only when needed. Tumble dry low or hang dry, and do not iron directly over the artwork or dry clean the shirt. Follow the garment label if its instructions differ.

Orders, shipping, and returns

Where does Oakwell ship?

Oakwell currently ships within the United States only.

When will my order ship?

Oakwell products are made to order. Allow up to 10 days for production before shipment. Carrier transit time is separate, and available delivery estimates are shown at checkout.

How much does shipping cost?

Shipping is calculated according to the order and shown at checkout before payment.

Can I change or cancel my order?

Contact support@wearoakwell.com as soon as possible. We can change or cancel an order only if production has not started, and we cannot guarantee changes after an order enters production.

What is the return policy?

Eligible returns may be requested within 30 days of delivery. Items must be unworn, unwashed, and in their original condition, with proof of purchase. Oakwell provides prepaid return shipping for approved U.S. returns. Original shipping charges are generally nonrefundable.

Do you offer exchanges?

We do not offer direct exchanges. If an item is eligible for return, complete the approved return and place a new order for the preferred item or size.

What if my order arrives damaged, misprinted, or incorrect?

Email support@wearoakwell.com within 30 days of delivery. Include your order number and clear photographs of the item, garment label, and packaging so we can review the issue and provide the appropriate next step.

Contact

How can I contact Oakwell?

Email support@wearoakwell.com or use the contact form. Include your order number when asking about an existing order. We normally respond within two business days.