Shipping & Returns

Production and shipping

Oakwell products are made to order. Allow up to 10 days for production before shipment. Carrier transit time is separate, and available delivery estimates and shipping charges are shown at checkout.

Oakwell currently ships within the United States only. Tracking information will be sent to the email address used at checkout when it becomes available.

Address changes

Check the shipping address carefully before placing an order. If you notice an error, email support@wearoakwell.com immediately. We can update an address only if the order has not entered production or shipment.

If a package requires reshipment because the customer provided an incomplete or incorrect address, the customer is responsible for the additional shipping charge.

Returns

Eligible returns may be requested within 30 days of delivery. Items must be unworn, unwashed, and in their original condition, with proof of purchase.

Oakwell provides prepaid return shipping for approved returns within the United States. Contact support@wearoakwell.com before sending anything back so we can review the request and provide the appropriate instructions and label.

Original shipping charges are generally nonrefundable. Oakwell does not charge a restocking fee.

Exchanges

We do not offer direct exchanges. If an item is eligible for return, complete the approved return and place a new order for the preferred item or size.

Damaged, misprinted, or incorrect items

Email support@wearoakwell.com within 30 days of delivery. Include your order number and clear photographs of the item, garment label, and packaging so we can review the issue and provide the appropriate replacement or refund.

Order changes and cancellations

Because orders may enter production quickly, changes or cancellations are available only if production has not started. Contact support@wearoakwell.com as soon as possible with your order number.

Delivery problems

If tracking has not updated by the end of the carrier's estimated delivery window, or a package is marked delivered but cannot be located, contact support@wearoakwell.com. Oakwell will review the tracking information and help pursue the appropriate carrier or fulfillment claim.

Contact

Questions about shipping or returns can be sent to support@wearoakwell.com. We normally respond within two business days.