Shipping policy

Shipping Policy

Shipping destinations

Oakwell currently ships within the United States only.

Order production

Oakwell products are made to order. Please allow up to 10 days for production before shipment.

Production times may be affected by order volume, product availability, holidays, quality-control checks, or other fulfillment conditions.

Shipping rates

Available shipping charges are calculated according to the order and displayed at checkout before payment.

Delivery estimates

Estimated transit times are displayed during checkout when available. Production time and carrier transit time are separate.

Delivery dates are estimates rather than guarantees. Carrier delays, weather, holidays, address problems, and other events outside Oakwell’s control may affect arrival.

Tracking

When tracking information becomes available, it will be sent to the email address used at checkout. Tracking may take additional time to update after the carrier receives the package.

Address accuracy

Customers are responsible for providing a complete and accurate shipping address.

If you notice an address error, contact support@wearoakwell.com immediately.

We can update an address only if the order has not entered production or shipment.

If a package is returned or requires reshipment because the customer provided an incomplete or incorrect address, the customer is responsible for the additional shipping charge.

Lost, delayed, or marked-delivered packages

If tracking has not updated by the end of the carrier’s estimated delivery window, or a package is marked delivered but cannot be located, contact support@wearoakwell.com.

We may ask you to confirm the shipping address and check with household members, neighbors, the carrier, or the local delivery office.

Oakwell will review the tracking information and help pursue the appropriate carrier or fulfillment claim. Any replacement or refund will depend on the claim outcome and applicable law.

Damaged, misprinted, or incorrect items

Contact support@wearoakwell.com within 30 days of delivery. Include your order number and clear photographs of the item, print issue, garment label, and packaging.

Please keep the item and packaging until Oakwell confirms whether a return is required.

Returns

For return eligibility, prepaid return shipping, refunds, and other return terms, review Oakwell’s Return and Refund Policy.

Contact

Email: support@wearoakwell.com

Mailing address:
656 Capital Circle NE, Suite A
Tallahassee, FL 32301
United States