Refund policy
Return and Refund Policy
We accept eligible returns requested within 30 days of delivery.
Return eligibility
To be eligible for a return, the item must be unworn, unwashed, and in its original condition. Proof of purchase is required.
To request a return, email support@wearoakwell.com before sending anything back. Include your order number and the email address used at checkout. Items sent without prior return authorization may not be accepted.
Return shipping
Oakwell provides prepaid return shipping for approved returns within the United States. After approving the request, we will provide the applicable return instructions and prepaid shipping label.
Damaged, misprinted, or incorrect items
Contact support@wearoakwell.com within 30 days of delivery. Include your order number and clear photographs of the item, print issue, garment label, and packaging.
After review, eligible issues will be resolved with a replacement or refund, depending on the circumstances. Keep the item and packaging until Oakwell confirms whether a return is required.
Exchanges
We do not offer direct exchanges. If an item is eligible for return, complete the approved return and place a new order for the preferred item or size.
Refunds
Approved refunds are issued to the original payment method within five business days after the returned item is received, inspected, and approved. Banks and payment providers may take additional time to post the credit.
Original shipping charges are nonrefundable unless the item arrived defective, misprinted, or incorrect, or applicable law requires otherwise.
Oakwell does not charge a restocking fee.
Final-sale items
Items clearly identified as final sale at the time of purchase cannot be returned, except where required by law or when an item arrives defective, misprinted, or incorrect.
Order changes and cancellations
Because orders may enter production quickly, changes or cancellations are available only if production has not started. Contact support@wearoakwell.com as soon as possible with your order number. We cannot guarantee a change or cancellation after an order enters production.
Contact
Email: support@wearoakwell.com
Mailing address:
656 Capital Circle NE, Suite A
Tallahassee, FL 32301
United States